Last Updated: March 2026
This Cookie Policy explains how TensorX Ltd (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website at https://tensorx.ai. It explains what these technologies are, why we use them, and your rights to control our use of them, in compliance with the EU ePrivacy Directive (2002/58/EC) and the GDPR.
1. What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently and to provide reporting information.
First-party cookies are set by TensorX. Third-party cookies are set by other organisations and enable third-party features or functionality on our website (e.g., customer support chat, security).
2. Why We Use Cookies
- Essential: Required for the website to function (e.g., session management, cookie consent preferences, security).
- Functional: Enable enhanced functionality such as customer support chat.
We do not use advertising or cross-site tracking cookies.
3. Cookie Inventory
Essential Cookies (Strictly Necessary)
These cookies cannot be disabled as they are required for the website to function.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
cookie-consent | TensorX | Stores your cookie consent preferences | 1 year | First-party |
__cf_bm | Cloudflare | Bot management and DDoS protection | 30 minutes | Third-party |
cf_clearance | Cloudflare | Records that a visitor has passed a Cloudflare security challenge | 30 minutes | Third-party |
Functional Cookies
These cookies enable enhanced functionality. Consent is requested before they are set.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
intercom-id-* | Intercom | Identifies anonymous visitors for customer support chat | 9 months | Third-party |
intercom-session-* | Intercom | Maintains the current chat session | 1 week | Third-party |
intercom-device-id-* | Intercom | Identifies returning visitors across devices | 9 months | Third-party |
4. How to Control Cookies
When you first visit our website, a cookie consent banner allows you to accept or reject non-essential cookies. You can change your preferences at any time by clearing your browser cookies and revisiting the site.
You can also control cookies through your browser settings. Blocking essential cookies may affect site functionality. We do not use cookies to track you across other websites.
5. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for legal or regulatory reasons. The “Last Updated” date will be amended accordingly.
6. Contact Us
If you have any questions about our use of cookies, contact us at [email protected].