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Terms of Service

Last Updated: March 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “User”, or “you”) and TensorX Ltd (“TensorX”, “we”, “us”, or “our”), a company incorporated in Ireland (Company Number: 796387) with its registered office at Unit 25, Classon House, Dundrum Business Park, Dublin 14, Ireland.

1. Acceptance of Terms

By accessing or using our website, API, or related services (collectively, the “Services”), you agree to be bound by these Terms and the following documents which are incorporated by reference and form part of this agreement:

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree, you must not use the Services.

2. Services & Access

2.1 Provision of Services. TensorX provides AI inference infrastructure and related tools. We will use commercially reasonable efforts to make the Services available in accordance with our Service Level Agreement.

2.2 Account Registration. To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activity under your account.

2.3 EU AI Act Compliance. TensorX operates as a provider of general-purpose AI models under the EU AI Act (Regulation (EU) 2024/1689). We maintain technical documentation and comply with transparency obligations. You agree to use the Services in compliance with the EU AI Act, including not using the Services for prohibited AI practices as set out in Article 5 of the EU AI Act. See our Acceptable Use Policy for further detail.

3. Data Processing & Protection

3.1 Data Processing Agreement. To the extent that TensorX processes personal data on your behalf in connection with the Services, the Data Processing Agreement shall apply. By accepting these Terms, you also accept the DPA. In the event of a conflict between these Terms and the DPA regarding data protection matters, the DPA shall prevail.

3.2 Roles. As between you and TensorX, you are the Controller and TensorX is the Processor of Customer Personal Data (as those terms are defined in the GDPR and further described in the DPA).

3.3 Zero Data Retention. TensorX operates a zero data retention architecture for inference data. Prompts and completions are processed in ephemeral enclaves and are not stored, logged, or persisted to any storage system. We do not use your inference data to train or improve models.

3.4 EU-Sovereign Infrastructure. All GPU inference infrastructure is physically located within the European Union (Dublin and Helsinki). Customer inference data does not leave EU jurisdiction.

3.5 Sub-processors. TensorX engages sub-processors to provide the Services. A current list of sub-processors is maintained at tensorix.ai/sub-processors. By accepting these Terms, you provide general authorisation for TensorX to engage sub-processors in accordance with the DPA.

4. User Conduct & Acceptable Use

Your use of the Services is subject to the Acceptable Use Policy. Without limiting the foregoing, you agree not to use the Services to:

  • Violate any applicable local, national, EU, or international law or regulation, including the EU AI Act, the GDPR, and Irish data protection legislation.
  • Generate or disseminate content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable under applicable law.
  • Reverse engineer, decompile, or disassemble any aspect of the Services.
  • Attempt to gain unauthorised access to the Services or related systems or networks.
  • Process special category personal data (GDPR Article 9) without prior written agreement with TensorX.

5. Intellectual Property

5.1 Our IP. The Services, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information, and other materials, are protected under copyright, trademark, and other intellectual property laws. You agree that TensorX and/or its licensors own all right, title, and interest in and to the Services (excluding Content provided by you).

5.2 Your Content. You retain all rights to the input data you submit to the Services (“Input”) and the output generated (“Output”). TensorX does not claim ownership of your Content.

5.3 Zero Retention. Consistent with our zero retention architecture, we do not store your Input or Output beyond the time necessary to generate the response. We do not use your Content to train our models or for any purpose other than providing the Services.

6. Fees & Payment

6.1 Fees. You agree to pay all fees in accordance with the pricing terms presented to you at the time of purchase. Fees are non-refundable except as required by applicable law, including EU consumer protection law.

6.2 Taxes. You are responsible for all applicable taxes, including VAT, arising from or in connection with your use of the Services. For EU customers, VAT will be applied in accordance with the applicable EU VAT Directive and Irish VAT legislation.

6.3 Service Credits. Service credits for Downtime are governed by the Service Level Agreement.

7. Limitation of Liability

7.1 Exclusion of Damages. To the maximum extent permitted by applicable law, in no event shall TensorX be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses.

7.2 Liability Cap. To the maximum extent permitted by applicable law, TensorX’s total cumulative liability to you for any claims arising out of or relating to these Terms or your use of the Services shall not exceed the amount you paid to TensorX during the twelve (12) months immediately preceding the event giving rise to the claim.

7.3 EU Consumer Rights. Nothing in these Terms affects statutory rights you may have as a consumer under EU law which cannot be excluded or limited by contract. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

8. Indemnification

You agree to defend, indemnify, and hold harmless TensorX and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt and expenses (including but not limited to reasonable legal and professional fees) arising from: (i) your use of and access to the Services; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any intellectual property right, or privacy right; or (iv) your breach of applicable Data Protection Legislation.

9. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of Ireland to resolve any legal matter arising from these Terms. If you are a consumer habitually resident in the EU, you also enjoy the protection of any mandatory provisions of the law of your country of residence, and nothing in these Terms affects your right to rely on such provisions.

10. Termination

10.1 You may terminate your account at any time by contacting [email protected].

10.2 We may suspend or terminate your access to the Services immediately if you breach these Terms, the Acceptable Use Policy, or any applicable law. Where practicable, we will provide reasonable notice before suspension or termination.

10.3 Upon termination, you may request deletion or return of your Personal Data in accordance with the DPA.

11. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least 30 days’ notice through our Services or by other reasonable means, to provide you the opportunity to review the changes before they become effective. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

TensorX Ltd
Unit 25, Classon House
Dundrum Business Park
Dublin 14, Ireland
Email: [email protected]